Returns Accepted

You may return products within 30 days from the date which the order was placed for a refund of the purchase price. Buyer pays for return shipping. For further concerns, contact us a [email protected]

Non-returnable items

~ products that are less than half full.

~ gift cards

Shipping Returns 

To return your product, you should mail your product to:


Attn James N Bond

PO BOX 161483 

Fort Worth, TX 76161 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If an error was made on our end return shipping is free.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original payment method within 5 business days.

Late or Missing Refunds 

If you haven’t received a refund yet, first check your account again and/or contact your funding institution. There may be a processing time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].


We only replace items if they are damaged or an incorrect item was delivered to you. If you receive a damaged item, the issue must be reported to us at [email protected] within 48 hours of delivery to receive a replacement item. We only replace items if they are defective or damaged and exchanges are only for exact item purchased, unless the item is no longer available.

Purchase from somewhere else...

 If your product was purchased through a LIVE BYFIELD® distributor or retailer, you will need to return to the original purchase location in order to resolve any returns or exchanges.